Confitex customer care banner

We want you to love your purchase from Confitex. We’re passionate about our underwear and pride ourselves on supplying the highest product quality and most premium incontinence underwear on the market.

Confitex contact

Confitex will last as long as your regular underwear. They can be washed over and over, and will not lose effectiveness over time.

The lace will last as long as your normal underwear. All the fabrics used are of the highest quality.

Confitex underwear can be washed in your washing machine just like your regular underwear.

Women’s: don’t wash above 70°C. Don’t bleach, dry clean or iron. Dry away from direct sunlight or tumble dry on low heat.

Men’s: don’t wash above 80°C. Don’t bleach or dry clean. Iron on low heat. Dry away from direct sunlight or tumble dry on low heat

Dry time will vary depending on where you place them to dry – if they are placed in an airing closet they shouldn’t take longer than a day. They shouldn’t be dried in direct sunlight.

The absorbency of Confitex underwear does not decrease over time.

Absorbency for Light is: 5ml in one episode or 25ml over 24 hours. Absorbency for Moderate is: 40ml in one episode or 200ml over 24 hours.

Confitex is designed for bladder leakage and we don’t recommend it for faecal matter.

We recommend wearing Confitex on its own as it will function more effectively and fit better this way. It was not designed to be worn with another pad or diaper.

Yes you do. Confitex is designed for uncontrolled bladder leakage, not a full bladder void. Confitex is not designed to remove the need for going to the bathroom

There is no need to worry! Directly following an episode, you are likely to feel some dampness but as the underwear wicks the moisture away from your skin and absorbs it this feeling of wetness will disappear. The drying time will depend on the size of episode.

Confitex has been designed specifically for urine

We don’t recommend sleeping while wearing Confitex as they are designed to be worn on an upright body.

Please refer to our product guide under store information. If you are unsure, please use a measuring tape and follow the instructions provided. If you are still not sure, please contact us.

Urine leaves the body in a sterile state (unless the person has an infection of the urinary tract). When urine touches the skin or sits in a wet warm environment (such as a moist pad) it begins to grow bacteria. It is when the bacteria grows that the odor occurs. With Confitex, the inner textile layer has quick dry technology, which eliminates the time moisture is held in the underwear. This means there is very minimal time when bacteria is able to grow which then eliminates the odour.

Confitex underwear features unique patented three-layer textile technology. The inner layer rapidly transfers moisture away from the body and quickly dries. The middle layer is highly absorbent for maximum moisture retention. The outer layer is waterproof, stretchable and breathable so there is no need to worry about leaks.

Traditional incontinence products are plastic and chemical based, and can only be disposed of in landfill where they can take up to 500 years to biodegrade. Confitex products are free of toxic plastics and chemicals. They last wash after wash, just like regular underwear, and even if you did put them in a landfill they would biodegrade in less than 10 years.

Bamboo fibre is made from bamboo timber grown in forests. This timber is used to create a fibre which can be spun into yarn and made into fabric. Bamboo fabric lasts three times longer than cotton, and is softer than cotton so your Confitex is even more comfortable. Bamboo is also environmentally friendly – its fast growing, produces significant amounts of oxygen, doesn’t require harmful pesticides, and needs little water to grow.

1. Select your desired currency in the top right corner and navigate to our WOMEN'S OR MEN'S link in the top menu.

2. Select your desired product(s), choose colour, size, quantity and absorbency level.

3. Navigate to the shopping cart in the menu (top right) to checkout.

4. Choose your desired shipping option and proceed.

5. Fill in your contact details and delivery information (our system will securely store your contact information for your next visit). If you are a returning customer, please log in using your email address and password (this will save you time filling in all your details again). Please make sure you fill in your e-mail and address carefully so that we can communicate with you correctly and ensure there is no delay in delivery of your parcel.

6. Process your payment through Payment Express or PayPal (you do not have to have PayPal account) and proceed.

7. Review your order and confirm.

After you complete your order you will receive an e-mail with your order details. Once your product has been dispatched (usually within 24 hours of confirming your order) you will receive an email confirming your order shipment and an email with your tracking number.

To use a discount coupon received from Confitex, please select your item, proceed to checkout and fill in your coupon code before you proceed to payment.


You can gift a Confitex coupon to someone else. But please note, the discount coupon code will function only once.

Unless otherwise stated all pricing on our website is shown in $NZD. All payments are processed in $NZD.

We offer two payment gateway options for making your purchase – PayPal and Payment Express. Your credit card will be charged in $NZD at the current exchange rate at the time of purchase. 

Read our full terms and conditions here. We will NOT store your credit card information at any time. Your transaction is 100% safe with us.

We accept all major credit cards (VISA, MasterCard, AMEX). You can process your payment securely through Payment Express or PayPal.

No, you don’t. Simply fill in your credit card details and confirm your shipping address. Choose Payment Express or PayPal for your payment (you do not need a PayPal account to complete your payment).


At Confitex we understand your privacy is important to you so we take it very seriously. Your personal info is only used to process your order or to make it easier for your next purchase. We take all precautions and follow industry best practice to ensure any information you provide to us is stored appropriately and won’t be misused, traded, sold, or disclosed to third parties. You might want to check out our full security policy here. We don’t do “small print” - we are fully transparent about how we operate.


We pride ourselves on our strict quality control, however if there has been a slip up at our end or you would just like to talk to us about your Confitex purchase please drop us a note at


If for some reason you have received the incorrect item (unfortunately occasionally mistakes do happen!) we will exchange them for the correct item at our cost.


If you do receive a faulty item (which is very unlikely) we will replace the item – we stand by our underwear! We don’t ask questions – we take action.


We are an underwear company and so, just like with buying normal underwear, we cannot offer returns for hygiene reasons if you have changed your mind or ordered the wrong size. Please choose carefully and follow our sizing charts to ensure you order the correct item.


Once you have placed your order you will receive a confirmation email. Just to double check we recommend reading this carefully to make sure the correct items have been ordered.

Read our full store policy.

If you purchase three or more full priced units shipping is FREE (this might exclude special offers and sales). For 1-2 units shipping is NZD $8.00 within New Zealand and $10.50 NZD within Australia.


We aim to have all orders dispatched within one working day. The standard delivery time is 10 working days, but please do allow for more time if it’s during the holidays, a busy time of year, or if you’re on an adventure somewhere remote.